Support Services

The University of Melbourne offers a variety of wellbeing and support services for staff and students.

Security escort service

If you ever feel unsafe getting around the Parkville or Southbank campus, security officers are available to escort you to your car, public transport, taxi pick-up points, colleges or other locations on or in the near vicinity of the campus. This free service is available to all students and staff from anywhere on campus. If you intend to work late at night and know you will require assistance, try to book in advance to avoid delays. If your escort is delayed for any reason, the Security Office will contact you.

Request a security escort service


This service is available 24 hours a day. To request a security escort at Parkville, call +61 3 8344 4674 or 1800 246 066 (free call).


This service is available:

*Excludes University holidays.

The boundaries for Southbank campus escorts are St Kilda Road, Southbank Boulevard, Dodds St, Sturt St & Grant Street.

To request a security escort at Southbank:

  1. Before Midday on the day you need to be escorted, email
  2. In your email, include your name, student ID number, mobile phone number and where you would security to meet you (building name and a reference area).

Even if you have not requested an escort ahead of time, you can call Southbank Security on +61 3 9035 9311 for assistance at any time if you feel unsafe walking off campus.

Campus security

Trained Security Officers patrol the Parkville Campus 24 hours a day and are responsible for the safety of the University community and the security of its property. Any incidents or suspicious activity should be reported to security immediately.


Security is located at Building 266, 11 Barry Street (University Services building).


General Enquiries: +613 8344 4674
In an emergency: +613 8344 6666 or 1800 246 066

Emergency Blue Telephones

The University has installed a number of blue emergency telephones around the campus for your assistance. These telephones provide direct intercom access to Security and are monitored by video surveillance. The telephones are activated by pressing the Emergency button. Refer to this Google map of the telephone locations.


Visit the Security on campus page for further information and other services.

Stop 1: Connecting Students and Services

Stop 1 is the home of student services online, on the phone and in person. Stop 1 can help you with admissions, enrolment, course planning, administration, support services and skills and development.

Counselling and Psychological Services

Counselling and Psychological Services provide professional counselling, workshops, and consultancy services for students and staff. Counsellors are experienced psychologists and social workers, offering a confidential, responsive and respectful service, regardless of your cultural background, beliefs or lifestyle.  The Counselling and Psychological Services website contains details of our range of services and online resources, all aimed at maximising your full academic and/or working potential.

Student Equity and Disability support

Student Equity and Disability support works with students, academic and professional staff and relevant members of the broader community to recommend and implement reasonable adjustments in accordance with the University’s policies and relevant State and Federal Government legislation.

Diversity and inclusion

Information for staff about bullying, sexual harassment, discrimination and other equity issues.

Local Human Resources

Local HR is your first point of contact for HR staff queries. The contact page on the HR website will help you locate the local HR representatives for your organisation unit.

Student Housing, Financial Aid, and Student Support

Student welfare is at the centre of all of our services. We understand that housing, finances and wellbeing are closely connected to your success as a student and we are here to help you achieve your best.

Health Service

The University of Melbourne Health Service provides health care for both local and international students, staff and their dependents.


Chaplains are representatives of different faith groups in the wider community, who are placed in the University by their respective faith group with the approval of the Vice-Chancellor. Chaplaincy is one way that religious groups connect with and serve the University community.

Occupational Health and Safety

Your local OHS contact is your primary point of referral for general OHS enquiries.  Start with the link below to locate the OHS contact for your area.

University of Melbourne Student Union (UMSU)

The Student Union is a diverse and exciting place committed to supporting all students, and to providing quality experiences on campus that create a community for students, staff and visitors.  All students automatically have access to all Union services, including: a community of other like-minded students, art, culture and fun, support services to provide help when you need it, and representation on the issues that affect you. Sign up to our e-Newsletter to find out what's on, on campus.

Graduate Student Association (GSA)

The University of Melbourne Graduate Student Association Inc. (GSA) is the student representative body for postgraduates at the University of Melbourne. The GSA supports graduate students and speaks up within the University and in the wider community to help graduate students and improve postgraduate education, research and welfare.

If you need immediate help, call Campus Security on 03 8344 6666 or Victoria Police on 000.

Or get help now with our list of important telephone numbers and services.